Frequently Asked Questions

Welcome to the Belvenii FAQ. We are here to answer your questions and help you shop with confidence. If you need anything else, contact us at info@belvenii.com.

How long will it take to receive my order?

Handling time: 1-2 business days. Transit time: 5-9 business days. Estimated total delivery: 6-11 business days. For full details, see our Shipping Policy.

Do you offer free shipping?

Yes. We offer free shipping on all orders within the United Kingdom, with no minimum spend. See our Shipping Policy.

Where is Belvenii based?

Belvenii is a UK-based menswear brand, based in London. We ship exclusively within the United Kingdom.

What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and UnionPay. For details, see our Billing Terms and Conditions.

What if I receive a defective item?

If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days. See our Refund Policy.

Can I cancel my order after placing it?

Yes. We offer a 24-hour cancellation window. To cancel within this timeframe, please email us at info@belvenii.com.

What is your return policy?

We offer a simple, hassle-free returns process within 30 days of delivery. For full details, see our Refund Policy.

When will I get my refund?

Once we receive and inspect your returned item, your refund is processed to your original payment method, typically within 10 business days, plus additional processing time depending on your bank. See our Refund Policy.

Do you offer a guarantee?

Yes. We provide a 30-day money-back guarantee on all purchases. See our Refund Policy.

How can I contact customer support?

Email us at info@belvenii.com or use the form on our Contact Us page. We aim to respond within 24 hours.

Do you ship internationally?

No. We currently ship exclusively within the United Kingdom.

Do you have a physical store?

We are an online-only store, which lets us offer better prices and a wider selection.

Can I place a bulk order?

Yes, we accept bulk orders. Please contact us at info@belvenii.com for details.

How do I track my order?

Once your order ships, you will receive a tracking number by email. You can also track any time via the Track Order page.

Still need help?
Email: info@belvenii.com
Phone: +44 20 3996 2344
Address: 2 Tallis Street, Suite 3, London EC4Y 0AB, United Kingdom
Hours: Monday to Friday 8:00 AM-6:00 PM GMT, Saturday and Sunday 10:00 AM-5:00 PM GMT