1.How quickly will I receive a response to my inquiry?
We aim to reply to all messages and emails within 24 hours.
2.Can I change my delivery address after placing an order?
Our warehouse processes orders quickly, often within 24 hours, so address changes can be difficult. If you need to update your address, contact us immediately with your name and order number. While we can't guarantee changes, especially after shipping, we'll do our best to assist you.
3.How long does it take to process an order?
Most orders are prepared within 24 hours, but during busy periods, please allow 1-3 working days for processing.
4.Will my order be shipped in a single package?
Depending on the size of your order, it may be shipped in multiple packages. These could arrive 1-2 days apart.
5.What happens if an item is out of stock?
If an item is out of stock, we will email you with the expected restock date. If the item can't be restocked within two weeks, we will issue a refund.
6.What should I do if I receive a damaged item?
We apologize for any inconvenience. Please contact us with your name and order number, and we'll assist you in resolving the issue.
7.How can I track my order?
Simply visit the 'Track Order' section on our homepage or main menu and enter your tracking number. If you need assistance, our team is here to help!
8.What should I do if my order is missing items or arrives damaged?
Contact us right away if your order is incomplete or damaged. We offer a 30-day money-back guarantee, so make sure to reach out within that period for assistance.
9.What condition must returned products be in?
Returned items must be in their original packaging, unused, and in perfect condition.
10.Who covers the shipping costs for returns?
We cover the return shipping for defective products. For all other returns, including complaints, the customer is responsible for the shipping costs.
11.Have any questions?
We respond to emails Monday through Sunday, usually within 24 hours. Our support team is available by email and phone Monday to Friday 08:00 to 21:00 and Saturday to Sunday 08:00 - 14:00
You can reach us at:
Email: info@belvenii.com
Phone: +447418316341
